Welcome to the website of LSC TRAVEL & TOUR SDN BHD.

These Terms and Conditions govern your access to and use of https://lkkbustransport.com/, including all bus-ticket bookings, payments, travel arrangements and transportation services provided through the website.

In these Terms and Conditions, “LSC Travel & Tour”, “Company”, “we”, “us” and “our” refer to LSC TRAVEL & TOUR SDN BHD. “Customer”, “passenger”, “you” and “your” refer to the person accessing the website, making a booking or travelling under a booking.

By using our website, completing a booking or making payment, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Our Services

LSC TRAVEL & TOUR SDN BHD provides bus-ticket booking and transportation services, including travel between selected locations in Malaysia and Singapore.

Routes, departure times, pickup points, destinations, vehicle types, fares and seat availability displayed on the website may change from time to time.

The availability of a route or seat displayed during a search does not guarantee that it will remain available until the booking and payment have been successfully completed.

2. Eligibility to Make a Booking

You must be at least 18 years old and legally capable of entering into a binding agreement to make a booking through our website.

A person making a booking on behalf of other passengers confirms that:

  • They are authorised to make the booking;

  • They have obtained permission to provide the passengers’ personal information;

  • All information submitted is accurate; and

  • They have informed all passengers of these Terms and Conditions.

The person completing the booking is responsible for all payments, information and communications relating to that booking.

3. Booking Information

Customers must provide complete and accurate information when making a booking, including:

  • Passenger’s full name;

  • Contact number;

  • Email address;

  • Travel date;

  • Departure time;

  • Pickup location;

  • Destination;

  • Number of passengers;

  • Seat selection, where applicable; and

  • Any other information requested during booking.

Customers must review all booking information carefully before making payment.

LSC TRAVEL & TOUR SDN BHD will not be responsible for any loss, additional cost, missed departure or inability to travel caused by incorrect, incomplete or outdated information submitted by the customer.

4. Booking Confirmation

A booking is only confirmed after:

  • The booking form has been completed;

  • Full payment has been successfully received;

  • The payment has been verified; and

  • A booking confirmation or ticket has been issued.

Adding a ticket to a shopping cart, selecting a seat or submitting a booking form does not by itself confirm the booking.

Customers must check the booking confirmation immediately and contact us as soon as possible if any information is incorrect.

LSC TRAVEL & TOUR SDN BHD reserves the right to reject or cancel a booking where:

  • Payment is unsuccessful, incomplete or unauthorised;

  • Incorrect information has been submitted;

  • There is an obvious pricing or system error;

  • The selected service is unavailable;

  • Fraudulent or suspicious activity is detected; or

  • The booking violates these Terms and Conditions.

5. Ticket Prices and Charges

All ticket prices will be displayed on the website during the booking process.

Unless stated otherwise, prices are displayed in Malaysian Ringgit.

Customers are responsible for paying:

  • The ticket fare;

  • Any applicable taxes;

  • Payment-processing charges;

  • Administrative charges;

  • Fare differences arising from approved travel changes; and

  • Any other charges clearly disclosed before payment.

We may revise our prices at any time. A price change will not normally affect a booking that has already been confirmed and fully paid, except where there is an obvious pricing, technical or system error.

6. Payments

Customers may make payment using the payment methods made available on the website.

Payments may be processed by an independent payment gateway, bank or financial service provider. The customer may also be subject to the payment provider’s separate terms and conditions.

Customers confirm that:

  • They are authorised to use the selected payment method;

  • The payment information provided is correct;

  • Sufficient funds or credit are available; and

  • The payment is not connected to fraudulent or unlawful activity.

LSC TRAVEL & TOUR SDN BHD is not responsible for payment failures caused by banks, card issuers, payment gateways, internet interruptions or incorrect payment information.

7. No Refund Policy

All confirmed bookings and payments are strictly non-refundable.

No full or partial refund will be provided for reasons including:

  • Cancellation by the customer;

  • Changes to the customer’s personal plans;

  • Illness or personal emergencies;

  • Failure to travel;

  • Late arrival;

  • Missed departure;

  • Incorrect booking information;

  • Incorrect travel date or route selected;

  • Failure to bring valid travel documents;

  • Rejection or delay by immigration or customs authorities;

  • Traffic congestion;

  • Personal dissatisfaction with the journey; or

  • Circumstances outside the Company’s reasonable control.

Customers should only complete payment after confirming that all travel details are correct.

8. Travel Date Changes

Customers may request to change their travel date, subject to availability and approval by LSC TRAVEL & TOUR SDN BHD.

A date-change request is subject to the following:

  • The request must be made before the original departure;

  • The requested new date and departure slot must be available;

  • The original route may be required to remain unchanged;

  • Approval is not guaranteed;

  • The customer must pay any fare difference or administrative charge;

  • If the new fare is lower, the difference will not be refunded;

  • A confirmed date change may not be changed again; and

  • A booking cannot be converted into cash or a refund.

The date change is only confirmed after the customer receives written confirmation or an updated ticket from LSC TRAVEL & TOUR SDN BHD.

Submitting a request through email, telephone or messaging application does not automatically confirm the change.

9. Passenger Name Changes

Passenger-name changes are subject to approval by LSC TRAVEL & TOUR SDN BHD.

We may require:

  • A written request;

  • The original booking details;

  • Identification of the original passenger;

  • Information about the replacement passenger; and

  • Payment of an administrative charge.

We reserve the right to reject a passenger-name change, particularly where the ticket is subject to immigration, regulatory, security or operator restrictions.

10. Departure and Check-In

Passengers must arrive at the designated pickup point sufficiently early before the scheduled departure time.

Passengers are responsible for:

  • Locating the correct pickup point;

  • Checking the departure time;

  • Allowing sufficient time for traffic and delays;

  • Presenting the correct ticket or booking confirmation;

  • Presenting valid identification; and

  • Following the instructions of our staff or driver.

The bus is not required to wait for passengers who arrive late.

A passenger who misses the departure will be considered a no-show. The ticket will be treated as used and will not be refunded, replaced or automatically transferred to another departure.

11. Pickup and Drop-Off Points

Passengers must confirm the correct pickup and drop-off points before travelling.

Vehicles may only stop at designated locations. Drivers are not required to make additional or unauthorised stops.

Pickup and drop-off points may be changed due to:

  • Road closures;

  • Government restrictions;

  • Traffic arrangements;

  • Safety concerns;

  • Operational requirements; or

  • Other circumstances outside our reasonable control.

Where reasonably possible, affected passengers will be informed using the contact details provided during booking.

12. Travel Documents and Immigration

Passengers travelling between Malaysia and Singapore are responsible for obtaining and carrying all required documents, including:

  • A valid passport;

  • A valid visa, where required;

  • Entry permits;

  • Work or travel documents;

  • Health or vaccination documents, where required; and

  • Any other documentation required by the relevant authorities.

Passengers are responsible for confirming applicable immigration, visa and entry requirements before travelling.

LSC TRAVEL & TOUR SDN BHD does not guarantee that any passenger will be permitted to enter or leave a country.

No refund or replacement will be provided if a passenger is:

  • Denied boarding;

  • Refused entry;

  • Detained;

  • Delayed by immigration or customs;

  • Unable to provide valid documents; or

  • Required to leave the vehicle by an authority.

13. Immigration and Customs Clearance

Passengers must follow all immigration and customs procedures during cross-border journeys.

Passengers must return to the vehicle promptly after completing immigration or customs clearance.

The vehicle may depart without a passenger who is delayed because of:

  • Personal immigration issues;

  • Incomplete documentation;

  • Prohibited or undeclared goods;

  • Questioning or detention by authorities; or

  • Failure to return within the required time.

LSC TRAVEL & TOUR SDN BHD will not be responsible for arranging replacement transportation or accommodation in such circumstances.

14. Passenger Conduct

Passengers must behave respectfully and safely throughout the journey.

Passengers must not:

  • Threaten, harass or disturb other passengers or staff;

  • Damage the vehicle or property;

  • Smoke or vape inside the vehicle;

  • Consume illegal drugs;

  • Carry dangerous or prohibited items;

  • Create excessive noise;

  • Interfere with the driver;

  • Refuse reasonable safety instructions;

  • Behave violently or unlawfully; or

  • Endanger the safety or comfort of others.

We may refuse boarding or remove a passenger who violates these requirements.

A passenger removed or refused transportation because of misconduct will not be entitled to a refund or replacement journey.

The passenger may also be responsible for any damage, cleaning cost, loss or expense caused by their conduct.

15. Prohibited Items

Passengers must not carry:

  • Illegal drugs or substances;

  • Firearms or weapons;

  • Explosives or flammable materials;

  • Dangerous chemicals;

  • Stolen or unlawful goods;

  • Items prohibited by immigration or customs authorities;

  • Items that may damage the vehicle; or

  • Items that may endanger or seriously inconvenience others.

We may inspect, reject or remove luggage where reasonably necessary for safety, security or legal compliance.

Any prohibited item may be reported to the relevant authorities.

16. Luggage and Personal Belongings

Passengers are responsible for their luggage and personal belongings at all times.

Passengers should not place valuable or fragile items in stored luggage, including:

  • Cash;

  • Jewellery;

  • Passports;

  • Identification documents;

  • Electronic devices;

  • Medication;

  • Business documents; or

  • Other valuable items.

Luggage must be properly packed and labelled.

Subject to applicable law, LSC TRAVEL & TOUR SDN BHD will not be responsible for loss, theft or damage caused by:

  • Inadequate packaging;

  • Normal handling;

  • Existing defects;

  • Passenger negligence;

  • Items left unattended;

  • Prohibited items; or

  • Circumstances outside our reasonable control.

Passengers must check that they have collected all belongings before leaving the vehicle.

17. Children and Passengers Requiring Assistance

Children must be accompanied by a responsible adult unless prior written approval has been provided by the Company.

The accompanying adult is responsible for the child’s conduct, safety and travel documents.

Passengers who require assistance because of mobility needs, disability, medical conditions or other special requirements should contact us before booking.

We will make reasonable efforts to assist, but not all vehicles, pickup points or routes may be suitable for every requirement.

Passengers should not travel where a medical condition may make the journey unsafe without appropriate medical advice.

18. Pregnancy and Medical Conditions

Passengers who are pregnant or have a medical condition are responsible for determining whether they are fit to travel.

We may request medical confirmation where there is a reasonable concern regarding the passenger’s ability to travel safely.

We may refuse transportation where the passenger’s condition presents a serious health or safety risk to themselves or others.

Our staff and drivers do not provide medical advice or medical care.

19. Departure Delays

Departure and arrival times are estimates and may be affected by:

  • Traffic congestion;

  • Immigration or customs clearance;

  • Road accidents;

  • Weather;

  • Road closures;

  • Vehicle breakdowns;

  • Passenger delays;

  • Government action;

  • Operational requirements; or

  • Other circumstances outside our control.

We will make reasonable efforts to operate according to schedule, but we do not guarantee exact departure or arrival times.

Passengers should allow sufficient time before arranging connecting transport, flights, appointments, accommodation or other commitments.

Subject to applicable law, we will not be responsible for indirect or additional expenses resulting from a delay, including missed flights, hotel charges, meals, alternative transportation or loss of income.

20. Service Changes

LSC TRAVEL & TOUR SDN BHD may change:

  • Departure times;

  • Routes;

  • Pickup or drop-off points;

  • Vehicles;

  • Seat assignments;

  • Drivers;

  • Transportation partners; or

  • Other operational arrangements.

Such changes may be made for safety, operational, regulatory or logistical reasons.

A change of vehicle, driver, seat or reasonable travel arrangement does not automatically entitle the customer to a refund.

21. Cancellation by the Company

LSC TRAVEL & TOUR SDN BHD may cancel a service due to:

  • Vehicle breakdown;

  • Insufficient operational availability;

  • Severe weather;

  • Road closures;

  • Safety concerns;

  • Government instructions;

  • Border restrictions;

  • Emergencies;

  • Events outside our reasonable control; or

  • Other operational reasons.

Where we cancel a confirmed journey and cannot provide the booked service, we may offer one of the following, subject to the circumstances and applicable law:

  • Transfer to another available departure;

  • Transfer to another travel date;

  • Booking credit for future travel; or

  • Another appropriate remedy.

The available option will be communicated to the affected customer.

22. Force Majeure

LSC TRAVEL & TOUR SDN BHD will not be responsible for failure, interruption or delay caused by events outside our reasonable control.

Such events may include:

  • Natural disasters;

  • Floods;

  • Fires;

  • Severe weather;

  • Epidemics or pandemics;

  • War or civil unrest;

  • Strikes;

  • Government restrictions;

  • Border closures;

  • Road closures;

  • Immigration-system failures;

  • Power failures;

  • Internet or telecommunications failures;

  • Vehicle accidents;

  • Security threats; or

  • Acts or omissions of public authorities.

Where possible, we will make reasonable efforts to provide alternative arrangements. However, availability cannot be guaranteed.

23. Website Availability

We aim to keep our website available and accurate. However, we do not guarantee that the website will always be:

  • Available without interruption;

  • Free from technical errors;

  • Free from viruses or harmful components;

  • Compatible with every device or browser; or

  • Completely accurate or current.

We may suspend, update or restrict access to any part of the website without prior notice for maintenance, security or operational purposes.

24. Website Content

Information, images, schedules, prices and descriptions displayed on the website are provided for general booking purposes.

We make reasonable efforts to ensure accuracy, but errors may occasionally occur.

Where there is an obvious pricing, schedule or technical error, we may correct the information and contact the affected customer. We may cancel the affected booking and offer an alternative arrangement where appropriate.

25. Intellectual Property

All website materials, including text, logos, photographs, graphics, designs, booking-system content and other materials, are owned by or licensed to LSC TRAVEL & TOUR SDN BHD unless otherwise stated.

Customers may use the website only for personal and lawful booking purposes.

Customers must not:

  • Copy or reproduce website content without permission;

  • Modify or distribute our materials;

  • Use our logo or branding without authorisation;

  • Access the website using automated scraping tools;

  • Attempt to interfere with the website’s operation; or

  • Use the website for fraudulent or unlawful activity.

26. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment gateways;

  • Banks;

  • Mapping services;

  • Messaging applications;

  • Social-media platforms;

  • Website hosting providers; and

  • Transportation partners.

Third-party services are governed by their own terms and privacy policies.

LSC TRAVEL & TOUR SDN BHD does not control and is not responsible for the availability, content, security or practices of independent third-party services.

27. Privacy and Personal Data

Personal data submitted through the website will be collected, used and protected according to our Privacy Policy and applicable Malaysian data-protection requirements.

By making a booking, customers consent to the processing of information reasonably necessary to:

  • Process the booking;

  • Confirm payment;

  • Issue the ticket;

  • Provide transportation;

  • Contact the passenger;

  • Manage immigration or regulatory requirements; and

  • Handle customer-service matters.

Customers should read our Privacy Policy before submitting personal information.

28. Limitation of Liability

To the maximum extent permitted by applicable law, LSC TRAVEL & TOUR SDN BHD will not be liable for indirect, incidental or consequential loss arising from:

  • Traffic delays;

  • Immigration or customs delays;

  • Missed flights or connections;

  • Missed appointments;

  • Loss of income or business;

  • Additional accommodation expenses;

  • Alternative transportation expenses;

  • Incorrect customer information;

  • Lost or unattended belongings;

  • Third-party services; or

  • Events outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded under Malaysian law.

29. Indemnity

Customers agree to be responsible for any reasonable loss, damage, claim, penalty or expense suffered by LSC TRAVEL & TOUR SDN BHD resulting from:

  • Their unlawful conduct;

  • Their breach of these Terms and Conditions;

  • Damage caused to a vehicle or property;

  • False or misleading booking information;

  • Carrying prohibited items; or

  • Their violation of immigration, customs or other legal requirements.

30. Complaints and Customer Support

Customers should contact us promptly regarding any booking issue, complaint or service concern.

Please provide:

  • Booking number;

  • Passenger name;

  • Travel date;

  • Route;

  • Contact details; and

  • A clear description of the issue.

We will review the matter and respond within a reasonable period.

Submitting a complaint does not automatically entitle a customer to a refund, compensation or replacement journey.

31. Amendments to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in:

  • Our services;

  • Business operations;

  • Website features;

  • Payment arrangements;

  • Legal requirements; or

  • Regulatory obligations.

The updated Terms and Conditions will be published on the website with a revised “Last Updated” date.

The version in effect at the time a booking is made will generally apply to that booking.

32. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or modified only to the extent necessary to make it valid and enforceable.

33. No Waiver

If LSC TRAVEL & TOUR SDN BHD does not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived our right to enforce it later.

34. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Malaysia.

Any dispute relating to the website, booking or transportation service will be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable consumer-protection law.

35. Contact Information

For booking enquiries, date-change requests or questions about these Terms and Conditions, please contact:

LSC TRAVEL & TOUR SDN BHD

No. 23, Lorong 1, Parit Haji Noor
Jalan Kluang
83000 Batu Pahat
Johor, Malaysia

Phone: +60 18-217 5886
Email: lsctravel_tour@hotmail.com
Website: https://lkkbustransport.com/