This Return, Refund & Travel Date Change Policy applies to all bus tickets and transportation services purchased from LSC TRAVEL & TOUR SDN BHD, including bookings made through https://lkkbustransport.com/.

By completing a booking and making payment, customers acknowledge and agree to the following terms.

1. No Refund Policy

All confirmed bookings, tickets and payments are strictly non-refundable.

No refund, whether in full or in part, will be provided for reasons including but not limited to:

  • Cancellation by the customer;

  • Failure to travel or appear at the designated pickup point;

  • Late arrival or missed departure;

  • Changes in the customer’s personal plans;

  • Incorrect travel date, route, pickup location or passenger details selected during booking;

  • Illness, personal emergencies or unforeseen circumstances;

  • Failure to present the required identification or travel documents; or

  • Refusal of entry by immigration, customs or other government authorities.

Customers are responsible for reviewing all booking details carefully before making payment.

2. Travel Date Change Requests

Customers may request to change their travel date, subject to the following conditions:

  • The requested new travel date and departure slot must be available;

  • The change request must be submitted before the original scheduled departure;

  • Approval is subject to the operating schedule, seat availability and confirmation by LSC TRAVEL & TOUR SDN BHD;

  • A travel date change is not guaranteed until written confirmation is provided by the Company;

  • Customers may be required to pay any difference in ticket price, fare adjustment, administrative charge or other applicable fee;

  • If the new ticket price is lower than the original ticket price, the difference will not be refunded; and

  • Once a travel date change has been confirmed, further changes may be rejected or may be subject to additional charges.

The Company reserves the right to approve or reject a travel date change request at its discretion.

3. How to Request a Travel Date Change

Customers must contact LSC TRAVEL & TOUR SDN BHD and provide the following information:

  • Booking or ticket number;

  • Passenger’s full name;

  • Original travel date and departure time;

  • Original departure and destination locations; and

  • Preferred new travel date and departure time.

Requests may be submitted through:

Phone: +60 18-217 5886
Email: lsctravel_tour@hotmail.com

Submitting a request does not automatically confirm the change. Customers must receive confirmation from LSC TRAVEL & TOUR SDN BHD before travelling on the new date.

4. Missed Departures and No-Shows

Customers are responsible for arriving at the designated pickup location before the scheduled departure time.

Customers who arrive late, miss their departure or fail to appear will be considered a no-show. The ticket will be treated as used and will not be eligible for a refund, replacement or travel date change.

A new ticket must be purchased if the customer wishes to travel on another departure.

5. Passenger and Booking Information

Customers must ensure that all passenger names, contact information, travel dates, routes and pickup details are correct before completing the booking.

LSC TRAVEL & TOUR SDN BHD will not be responsible for any loss, missed departure or additional cost caused by incorrect information submitted by the customer.

Requests to correct passenger or booking information are subject to approval and may incur an administrative charge.

6. Service Changes or Cancellations by the Company

LSC TRAVEL & TOUR SDN BHD may change a departure time, pickup point, vehicle or travel schedule due to operational requirements, traffic conditions, safety concerns, government instructions, immigration requirements, weather conditions or other circumstances beyond the Company’s reasonable control.

Where a trip is cancelled by LSC TRAVEL & TOUR SDN BHD and no suitable replacement service is available, the Company may, at its discretion:

  • Transfer the booking to another available travel date or departure;

  • Issue booking credit for future travel; or

  • Provide another remedy required under applicable law.

The Company will communicate the available arrangement to affected customers.

7. Travel Documents and Immigration Requirements

Customers are responsible for ensuring that they possess valid passports, visas, permits and any other documents required to travel between Malaysia and Singapore.

LSC TRAVEL & TOUR SDN BHD will not provide a refund or replacement ticket where a passenger is unable to travel, is denied boarding or is refused entry because of invalid, incomplete or missing travel documents.

8. Processing of Approved Changes

Approved travel date changes may require processing time. Customers should submit their request as early as possible before the original departure.

The revised booking will only be valid after the customer has:

  • Received confirmation from the Company;

  • Paid any applicable fare difference or administrative charge; and

  • Received the updated ticket or booking information.

9. Acceptance of This Policy

By purchasing a ticket from LSC TRAVEL & TOUR SDN BHD, the customer confirms that they have read, understood and accepted this Return, Refund & Travel Date Change Policy.

10. Contact Information

For questions or travel date change requests, please contact:

LSC TRAVEL & TOUR SDN BHD
No. 23, Lorong 1, Parit Haji Noor
Jalan Kluang
83000 Batu Pahat, Johor, Malaysia

Phone: +60 18-217 5886
Email: lsctravel_tour@hotmail.com
Website: https://lkkbustransport.com/