LSC TRAVEL & TOUR SDN BHD (“LSC Travel & Tour”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit https://lkkbustransport.com/, purchase a bus ticket, use our transportation services or communicate with us.
By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data We Collect
We may collect personal data including, but not limited to:
Full name;
Identification or passport information, where required;
Nationality;
Email address;
Telephone or mobile number;
Billing information;
Passenger information;
Travel date and departure time;
Pickup point and destination;
Seat selection;
Ticket and booking details;
Payment status and transaction reference;
Messages, enquiries and customer support records;
Website usage information;
Device type, browser type and IP address; and
Any other information that you voluntarily provide to us.
Where a booking is made for another passenger, the person making the booking is responsible for obtaining the passenger’s permission before providing their personal data to us.
2. How We Collect Personal Data
We may collect your personal data when you:
Search for a bus service on our website;
Purchase or reserve a ticket;
Complete an online booking form;
Make a payment;
Contact us by telephone, email, messaging application or website form;
Request a change to your travel date;
Submit an enquiry, complaint or feedback;
Visit or interact with our website; or
Provide information to our employees, drivers, representatives or service providers.
We may also receive personal data from payment processors, booking-system providers, business partners or other parties involved in processing and fulfilling your booking.
3. How We Use Your Personal Data
We may process your personal data for the following purposes:
To search, create, confirm and manage your booking;
To issue and verify your bus ticket;
To process and confirm payments;
To assign seats and manage passenger records;
To provide transportation services;
To contact you regarding your booking or journey;
To process requests to change a travel date;
To provide customer support;
To notify you about departure times, pickup points, delays, cancellations or operational changes;
To verify your identity where necessary;
To manage immigration, customs, safety or regulatory requirements;
To prevent fraud, unauthorised transactions and misuse of our website;
To maintain and improve our website, services and customer experience;
To maintain internal business, accounting, audit and operational records;
To respond to enquiries, complaints, disputes or legal claims;
To comply with applicable laws, regulations and lawful requests from authorities; and
To protect the rights, safety and property of our passengers, employees and business.
Where permitted by law and with any required consent, we may also use your contact details to send service updates, promotions or announcements. You may ask us to stop sending promotional communications at any time.
4. Payment Information
Payments made through our website may be processed by an independent payment gateway, bank or payment service provider.
We may receive limited payment-related information such as:
Payment status;
Transaction reference;
Payment date;
Amount paid; and
Payment method used.
We generally do not directly store your complete debit or credit card number. Your payment information will be processed according to the privacy and security practices of the relevant payment service provider.
Customers should review the payment provider’s terms and privacy policy before completing payment.
5. Disclosure of Personal Data
We may disclose your personal data to parties involved in operating our business and providing your journey, including:
Our employees, drivers and authorised representatives;
Bus operators and transportation partners;
Booking and ticketing-system providers;
Payment gateways, banks and payment processors;
Website hosting and information-technology providers;
Customer-support and communication providers;
Accountants, auditors, insurers, lawyers and professional advisers;
Immigration, customs, police, regulatory bodies and government authorities;
Parties involved in investigating fraud, disputes or security incidents; and
A purchaser, investor or successor in connection with a business transfer, merger or restructuring.
These parties may only receive personal data that is reasonably required for the relevant purpose.
We do not sell or rent your personal data to third parties for their independent marketing purposes.
6. Travel Between Malaysia and Singapore
Our transportation services operate between Malaysia and Singapore.
Your personal data may therefore be processed, accessed or disclosed in Malaysia, Singapore or another country where our service providers operate.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that it is handled securely and in accordance with applicable data-protection requirements.
Your booking information may also be disclosed to immigration, customs or other authorities where required for cross-border travel or by law.
7. Cookies and Website Information
Our website may use cookies and similar technologies to:
Keep the website functioning properly;
Remember booking or session information;
Maintain your shopping cart;
Improve website performance;
Understand how visitors use the website;
Detect technical problems or suspicious activity; and
Support website security.
Cookies are small files placed on your device when you visit a website.
You may disable or delete cookies through your browser settings. However, disabling essential cookies may cause certain booking, cart or payment functions to stop working properly.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, maps, social-media platforms or communication services.
Those third parties operate independently and may collect or process your personal data according to their own privacy policies.
LSC TRAVEL & TOUR SDN BHD is not responsible for the content, security or privacy practices of third-party websites or services.
9. Data Security
We take reasonable administrative, technical and organisational measures to protect personal data against:
Loss;
Misuse;
Unauthorised access;
Unauthorised disclosure;
Alteration;
Accidental destruction; and
Other unlawful processing.
These measures may include restricted access, password protection, secure website connections, access controls and the use of reputable service providers.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers provide information electronically at their own reasonable risk.
10. Retention of Personal Data
We will retain your personal data only for as long as reasonably necessary to:
Complete and manage your booking;
Provide transportation and customer-support services;
Maintain business, accounting and transaction records;
Resolve disputes or complaints;
Prevent fraud;
Enforce our terms and policies; and
Meet legal, regulatory, tax or audit requirements.
When personal data is no longer reasonably required, we may securely delete, destroy or anonymise it.
11. Accuracy of Personal Data
You are responsible for ensuring that the personal data submitted during the booking process is accurate, complete and current.
Please contact us as soon as possible if your information changes or if you discover an error in your booking details.
Incorrect passenger or contact information may affect our ability to issue a ticket, contact you or provide the requested transportation service.
12. Your Personal Data Rights
Subject to applicable law, you may contact us to:
Request access to personal data that we hold about you;
Request correction of inaccurate or incomplete personal data;
Withdraw consent previously provided to us;
Request that we stop using your data for direct marketing;
Ask questions about how your personal data is being processed; or
Submit a complaint regarding our handling of your personal data.
We may request proof of identity before processing a request.
We may also refuse or limit a request where permitted or required by law, including where retaining the information is necessary for legal, security, accounting or dispute-management purposes.
Withdrawal of consent does not affect processing that occurred before the withdrawal. It may also affect our ability to provide certain services or manage an existing booking.
13. Children’s Personal Data
Our website and services are not intended to collect personal data directly from children without the involvement of a parent, guardian or responsible adult.
Where a booking includes a child passenger, the person making the booking confirms that they are authorised to provide the child’s information.
14. Mandatory Information
Certain personal data is required to process a booking, receive payment, issue a ticket and provide transportation services.
Where required information is not provided, we may be unable to:
Complete the booking;
Process payment;
Issue a ticket;
Contact the passenger;
Confirm a requested change; or
Provide the transportation service.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website, business practices or legal requirements.
The revised version will be published on our website together with an updated “Last Updated” date.
Your continued use of the website after a revised Privacy Policy is published constitutes acknowledgement of the updated policy.
16. Contact Us
For questions, access or correction requests, withdrawal of consent or complaints concerning personal data, please contact:
LSC TRAVEL & TOUR SDN BHD
No. 23, Lorong 1, Parit Haji Noor
Jalan Kluang
83000 Batu Pahat
Johor, Malaysia
Phone: +60 18-217 5886
Email: lsctravel_tour@hotmail.com
Website: https://lkkbustransport.com/